Privacy Policy

Effective Date: August 17, 2026

This Privacy Policy explains how DatabridgeCRM Couriers ("we", "us", "our", or "the Platform") collects, uses, stores, and protects information when you access or use our courier service management platform.

DatabridgeCRM Couriers is a centralized web application designed to help companies manage courier operations, shipments, users, support tickets, subscription plans, company information, and related operational workflows.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use the Platform, we may collect the following categories of information:

1.1 Personal Information

When an account or company profile is created, we may collect:

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Designation
  • Department
  • Joining date
  • Profile photograph or uploaded image
  • Login and account-related information

1.2 Company Information

For companies registered on the Platform, we may collect:

  • Company name
  • Company domain
  • Company logo
  • Currency information
  • Parcel tracking prefix
  • Invoice prefix
  • Company status
  • Company-related user information
  • Subscription and plan information

1.3 User, Role and Permission Information

The Platform allows administrators to manage users, roles, designations, departments, and permissions. Accordingly, we may process:

  • User account information
  • Assigned role
  • Department
  • Designation
  • Access permissions
  • Account status
  • Employment-related information provided by the administrator
  • System activity associated with account management

Access to this information may depend on the permissions assigned to a particular user or administrator.

1.4 Support Ticket Information

When users create or manage support tickets, we may collect:

  • Service type
  • Department
  • Ticket subject
  • Ticket priority
  • Ticket description
  • Ticket creation date
  • Ticket status
  • User information associated with the ticket

This information is used to process, track, and resolve support requests.

1.5 Subscription and Billing Information

The Platform manages subscription plans and subscription history. We may process:

  • Selected subscription plan
  • Subscription price
  • Plan duration
  • Subscription start date
  • Subscription expiry date
  • Subscription status
  • Company or user associated with the subscription
  • Subscription renewal or historical subscription information

If payment processing is handled by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and terms.

1.6 Technical and Usage Information

When you access the Platform, certain technical information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Login information
  • Access times
  • Pages or modules accessed
  • General usage and activity information
  • Error and diagnostic information

This information helps us maintain security, improve performance, and operate the Platform.

2. How We Use Your Information

We may use collected information to:

  • Create and manage user accounts
  • Register and manage companies
  • Provide courier management services
  • Manage shipments and operational workflows
  • Manage roles, departments, designations, and permissions
  • Process and manage support tickets
  • Manage subscription plans
  • Track active and historical subscriptions
  • Monitor subscription validity and expiry
  • Provide customer support
  • Maintain system security
  • Detect unauthorized access or misuse
  • Improve Platform functionality and performance
  • Maintain operational and billing records
  • Comply with applicable legal and regulatory requirements

3. Role-Based Access

DatabridgeCRM Couriers provides role-based access controls that allow administrators to determine what different users can view or manage.

Depending on assigned permissions, users may have access to features such as:

  • Dashboard information
  • Tickets
  • Users and roles
  • Company information
  • Plans
  • Subscriptions
  • Subscription history

Administrators are responsible for assigning appropriate permissions and ensuring that users only receive access necessary for their responsibilities.

4. How We Share Information

We do not sell or rent personal information to third parties.

Information may be shared only when reasonably necessary for:

  • Providing and maintaining the Platform
  • Processing subscriptions or payments
  • Providing technical or hosting services
  • Providing customer support
  • Maintaining security
  • Preventing fraud, abuse, or unauthorized access
  • Complying with legal obligations
  • Protecting our rights, users, or Platform

Where third-party service providers are used, they may process information only as necessary to provide their services and subject to applicable contractual or legal requirements.

5. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

  • Authentication and access controls
  • Role-based permissions
  • Secure server infrastructure
  • Database security measures
  • Monitoring of system activity
  • Administrative access controls

However, no internet-based system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Platform.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide the Platform and its services
  • Maintain account and company records
  • Maintain subscription and billing history
  • Resolve disputes
  • Maintain security records
  • Comply with legal, regulatory, accounting, or reporting requirements

When information is no longer required, it may be deleted, anonymized, or securely archived in accordance with applicable requirements.

7. User Responsibilities

Users are responsible for:

  • Providing accurate information
  • Keeping login credentials confidential
  • Not sharing accounts with unauthorized persons
  • Using the Platform only for lawful purposes
  • Ensuring that information uploaded to the Platform does not violate applicable laws or third-party rights

Administrators are additionally responsible for managing users and permissions appropriately.

8. Cookies and Similar Technologies

The Platform may use cookies or similar technologies to:

  • Maintain login sessions
  • Remember user preferences
  • Improve Platform functionality
  • Monitor system performance
  • Enhance security

You may configure your browser to restrict or disable cookies. However, doing so may affect certain Platform functionality.

9. Third-Party Services

The Platform may use third-party services for purposes such as hosting, infrastructure, payment processing, analytics, security, email delivery, or other operational requirements.

Such third parties may process information according to their own privacy policies and applicable contractual obligations.

We recommend reviewing the privacy policies of third-party services when applicable.

10. Children's Privacy

The Platform is intended for business and organizational use and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Request restriction of certain processing
  • Object to certain processing activities
  • Request information about how your data is processed

Some requests may be subject to legal, contractual, security, or operational limitations.

To exercise applicable rights, please contact us using the contact details provided below.

12. Account and Data Deletion

Where applicable, users or authorized company administrators may request deletion of their account or associated personal information.

Certain information may need to be retained where required for legal compliance, security, fraud prevention, dispute resolution, accounting, billing, or legitimate operational purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Platform, services, legal requirements, or data practices.

When changes are made, the updated version will be published on this page with a revised Effective Date.

We encourage users to periodically review this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the Platform administrator or the organization responsible for your DatabridgeCRM Couriers account.

Platform: DatabridgeCRM Couriers
Website: https://couriers.databridgecrm.com/

Privacy Policy Effective Date: August 17, 2026