At DatabridgeCRM Couriers, we respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our courier management platform at couriers.databridgecrm.com.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our platform:

Personal details such as name, phone number, email address, and company name
Branch and business information provided during registration
Parcel and shipment details such as tracking ID, delivery status, pickup and drop locations
Payment-related information including COD records and transaction details
System usage data such as login activity, IP address, browser type, and device details

2. How We Use Your Information

We use the collected information to:

Provide and manage courier tracking and delivery services
Maintain parcel logs, shipment status, and delivery history
Improve platform performance and user experience
Generate reports, invoices, and account summaries
Communicate important notifications related to tracking, updates, or system changes
Ensure secure access and prevent fraud or unauthorized activity

3. Parcel Tracking & Customer Information

When users enter a tracking ID on our platform, we may display parcel delivery status and shipment updates. This information is only shown for tracking purposes and to ensure transparency between courier companies and customers.

4. Data Protection & Security

DatabridgeCRM Couriers uses secure systems and modern technical measures to protect your data against unauthorized access, loss, or misuse. We regularly update our security standards to ensure that your business and customer information remains safe.

However, no online platform can guarantee 100% security, and users are encouraged to keep their login credentials confidential.

5. Cookies Policy

Our website may use cookies to enhance user experience, maintain sessions, and improve platform functionality. Cookies help us understand user behavior and provide better service.